This paper is all about cashless payment or carrying out financial transactions without using physical currency bills and coins. Cashless transactions allow buying or selling products and services using electronic forms or gadgets instead of paper currency which also meant excluding cash-based transactions. The current concept is being used by people and organizations to cope with digitalization. This study focused on establishing an understanding of how customers perceived the use of a cashless payment system as part of their usual transactions in the food service industry. The research utilized a quantitative method. Results of the study showed that there were people who are using cashless transactions already and others are not that familiar since it was not introduced to them but they were willing to learn the process of cashless transaction. Lastly, the researchers suggested several recommendations to heighten the use of cashless payments for customers of food service establishments and for the management for easier transactions.
Keywords: Cashless Transactions, Customers’ Perception, Food Service Industry.
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