Artificial Intelligence (AI) has rapidly become an essential component of library services in Delhi National Capital Region (NCR), thereby bringing about a change in the manner in which materials are accessed, used, and managed. Several aspects of library operations make use of tools and algorithms that are powered by artificial intelligence. User preferences and behaviour are analysed by recommendation systems powered by artificial intelligence, which then provide individualised recommendations for study materials, hence optimising the finding of resources for academics. There is instantaneous support provided by chatbots that are loaded with artificial intelligence capabilities. These chatbots help users navigate databases, provide answers to questions, and provide assistance in real time. Additionally, data analytics that are driven by artificial intelligence accelerate collection development, which assists librarians in comprehending usage trends and purchasing materials that are pertinent to their work. The role that artificial intelligence plays in automating operations such as cataloguing and digitising further improves the accessibility and organisation of resources. The continued adoption of artificial intelligence (AI) advances by libraries in Delhi and the National Capital Region (NCR) results in a major improvement in the efficiency, accessibility, and responsiveness of the services provided to the academic community.
Keywords: Artificial Intelligence (AI), Library Services, Satisfaction, Delhi, NCR, Academic.
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